Support / Product Community
The support template gathers a product's users around help, bug reports and release announcements. Setup posts the ticket panel and opens tickets in a separate category; the support team role sees the tickets. If the server has the Community feature turned on, release notes are created as a followable announcement channel and bug reports as a tagged forum. VeyroBot's own support server is the model for this template. In Comprehensive, a separate channel is opened for each language you pick.
Channel and role layout
The sizes build on each other: Standard includes everything in Light, and Comprehensive includes everything in Standard. Private channels are never created if their permissions can't be set.
Light 4 categories · 7 channels · 3 roles
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📌 Start Here Read-only
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#rules
Server rules. Please read before joining in.
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#announcements
Server announcements. Only staff can post.
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#faq
Frequently asked questions and answers.
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#welcome Only the bot posts
VeyroBot welcomes new members here.
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🎫 Support
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#support Read-only
Open a ticket here to get help.
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#questions
Ask questions about the product.
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🎫 Support Tickets Private: only staff and the bot can see it
tickets open in this category
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💬 Community
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#general
General chat.
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Roles
- Support Team
- Bots
Modules connected during setup
- Welcome message and card
- Auto role
- Rules message
- Ticket system
Standard 6 categories · 19 channels · 7 roles
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📌 Start Here Read-only
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#rules
Server rules. Please read before joining in.
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#announcements
Server announcements. Only staff can post.
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#faq
Frequently asked questions and answers.
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#welcome Only the bot posts
VeyroBot welcomes new members here.
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#get-roles new
Pick the roles you want with the buttons.
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#release-notes new
Release notes and updates.
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#status new
Service status and outage notices.
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🎫 Support
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#support Read-only
Open a ticket here to get help.
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#questions
Ask questions about the product.
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#bug-reports new
Report a bug: what did you do, what did you expect, what happened?
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#suggestions Only the bot postsnew
Suggestions are voted on here. Use the /suggest command to send one.
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🎫 Support Tickets Private: only staff and the bot can see it
tickets open in this category
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💬 Community
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#general
General chat.
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#showcase new
Show off your setups and projects. Slow mode is on.
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#bot-commands new
Use bot commands here.
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🔊 Voice new
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Office Hours voicenew
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➕ Create Room voicenew
opens temporary voice rooms
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🛡️ Team Private: only staff and the bot can see itnew
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#team-chat new
Team chat.
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#mod-log Private, only the bot postsnew
Moderation logs. Visible to staff only.
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#ticket-logs Private, only the bot postsnew
Closed ticket transcripts. Only VeyroBot posts here.
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Roles
- Moderator separate opt-innew
- Support Team
- Announcements new
- Release Notes new
- Beta Tester new
- Bots
Modules connected during setup
- Welcome message and card
- Auto role
- Rules message
- Role menu
- Moderation and server logs
- Ticket system
- Temporary voice rooms
- Suggestions
Comprehensive 8 categories · up to 38 channels · up to 16 roles
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📌 Start Here Read-only
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#rules
Server rules. Please read before joining in.
-
#announcements
Server announcements. Only staff can post.
-
#faq
Frequently asked questions and answers.
-
#welcome Only the bot posts
VeyroBot welcomes new members here.
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#get-roles
Pick the roles you want with the buttons.
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#release-notes
Release notes and updates.
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#status
Service status and outage notices.
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#blog new
Blog posts and news.
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#roadmap new
Planned features and roadmap.
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🎫 Support
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#support Read-only
Open a ticket here to get help.
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#questions
Ask questions about the product.
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#bug-reports
Report a bug: what did you do, what did you expect, what happened?
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#suggestions Only the bot posts
Suggestions are voted on here. Use the /suggest command to send one.
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🎫 Support Tickets Private: only staff and the bot can see it
tickets open in this category
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💬 Community
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#general
General chat.
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#showcase
Show off your setups and projects. Slow mode is on.
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#bot-commands
Use bot commands here.
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#level-ups Only the bot postsnew
VeyroBot announces level-ups here.
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#highlights Only the bot postsnew
The most-starred messages are collected here.
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🌍 Languages new
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A channel for each language you pick (up to 6) new
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🧪 Beta new
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#beta-announcements Only members with the role can see it, read-onlynew
Beta announcements. Visible to the Beta Test role only.
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#beta-feedback Only members with the role can see itnew
Beta feedback. Visible to the Beta Test role only.
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🔊 Voice
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Office Hours voice
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➕ Create Room voice
opens temporary voice rooms
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Community Voice voicenew
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🛡️ Team Private: only staff and the bot can see it
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#team-chat
Team chat.
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#mod-log Private, only the bot posts
Moderation logs. Visible to staff only.
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#ticket-logs Private, only the bot posts
Closed ticket transcripts. Only VeyroBot posts here.
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#logs Private, only the bot postsnew
Message and voice logs. Visible to staff only.
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#server-log Private, only the bot postsnew
Log of channel, role and server changes.
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#member-log Private, only the bot postsnew
Log of members joining, leaving and being updated.
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#ban-appeals Private, only the bot postsnew
For ban appeals. Only VeyroBot posts here; staff can see it.
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#team-announcements Only members with the role can see it, read-onlynew
Announcements for the team.
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#senior-staff-chat Private: only staff and the bot can see itnew
Senior staff chat.
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Roles
- Senior Moderator separate opt-innew
- Moderator separate opt-in
- Trial Moderator separate opt-innew
- Support Team
- Premium new
- Contributor new
- Translator new
- Former Staff optionalnew
- Level 5 new
- Level 10 new
- Level 25 new
- Announcements
- Release Notes
- Beta Tester
- A role for each language (only with an onboarding question) new
- Bots
Modules connected during setup
- Welcome message and card
- Auto role
- Rules message
- Role menu
- Moderation and server logs
- Ticket system
- Temporary voice rooms
- Leveling
- Level reward roles
- Suggestions
- Starboard
How it differs from a Discord template
Discord's own templates copy a server's channels, roles and permissions; they don't copy bots or messages and can only be used when creating a new server. A VeyroBot template also works on an existing server and connects the log channels, ticket panel, welcome message, auto role, role menu and rules message by itself. You see everything it will create in a preview and untick any channel or role you don't want.
Support / Product Community
Set it up with VeyroBotYou see a preview before anything is created · Undo within 24 hours